"Support our major international clients and partners to meet the challenges of the projects in the different fields of energy, offer the best technologies, combining safety, environmental protection, competitiveness, reliability, flexibility, innovation and quality: it is not only our mission but also our passion. PROSERNAT, We Process Your Energy !" - J.Illouz, Chairman & CEO
At PROSERNAT, the management is based on a high level of individual accountability. As a mid-size company, no one is anonymous. What we care about is sharing experience and promoting everyone's ideas. Communication is key, it makes us a flexible and efficient company where the added value lies into people.
Part of Heurtey Petrochem Group, PROSERNAT applies strong and meaningful ethic policy which is read and signed by each employee as a mark of commitment. This policy is implemented to ensure fundamental rights are respected, environment is protected and business is conducted in respect with the existing moral and legal regulations.
The satisfaction of our customers is paramount for us. To reach our goal of 100% customer's satisfaction, we structure our activity around the following key principles:
- Listen to the needs of our clients;
- Communicate actively from the early proposal stage, during project execution until delivery, start-up and aftersales follow-up of our units;
- Be flexible and reactive throughout all project steps;
- Evaluate, at the end of each project, the degree of customer’s satisfaction through an evaluation questionnaire filled by customer's representative;
- Adapt our proposals to meet changing needs of customers in a fast moving international Oil & Gas market, this is especially done by a strong R&D effort to bring innovative technologies to the market, but also by continuously expanding the scope of our products and services.